Building For People

SENIOR PRODUCT DESIGNER • AUTHOR • MENTOR

My experience spans complex consumer and platform products at companies like PayPal and Amazon, from financial services to developer tools. I’ve also partnered with high-growth startups, helping shape product strategy and building experiences that scale with intention.
I’m driven by a deep curiosity about human needs and how the systems we create shape behavior, trust, and everyday experience. I believe great product design starts with empathy, but also requires questioning the assumptions behind what we build, considering the consequences of our decisions, and remaining accountable to the people affected by them.

Today, my work brings together product strategy, human behavior, and AI-assisted development, exploring how emerging tech can expand human capabilities without compromising autonomy, judgement and the people they are meant to serve. Alongside my product work, I write and explore questions of responsibility, power, and ethics in the systems that shape our lives.

Designing Impact For

Author of THE LINE:
A Book on Ethical Product Design

What does responsibility look like when product decisions shape human behavior?

Drawing on firsthand experience designing complex digital products, The Line explores the tensions between business growth, trust, and the people affected by the systems we create. As AI expands what technology can do on our behalf, the questions at the heart of this book become even more consequential.


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Featured Projects

Complex challenges → meaningful impact

PayPal: Pay Monthly

Buy bigger, breathe easier. A loan product I led from 0 to 1, enabling customers to break purchases into monthly payments with $0 down, making financing more accessible.

PayPal: Pay Later Hub

Designed and launched the new Global Pay Later Hub within PayPal’s digital wallet, bringing Pay Later experiences together across the US, Australia, and Europe.

Amazon: Fire TV & Appstore

Led end-to-end design for Amazon’s content and app discovery platforms.

PayPal: Pay in 4 Prequalication

Introduced prequalified spending amount to Pay in 4 customers based on their history with PayPal, payments and outstanding balance.

Amazon: Developer Console

Redesigned onboarding, registration, and verification flows, reducing fraud and streamlining account approvals for a smoother, more secure developer experience.

Spectrum: Agent OS

An internal B2B/B2C tool I helped design to empower Spectrum agents to guide residential customers through self-installation with ease.

MY APPROACH

Building for Human Agency

As technology becomes increasingly capable of shaping decisions and acting on our behalf, I believe our responsibility is to build products that expand human capabilities without compromising people’s ability to think, question, and choose.

Clarity before persuasion

Make important information understandable, especially when decisions carry meaningful consequences.

Agency over dependency

Use technology to expand what people can do and understand while preserving meaningful choice and control.

Progress + accountability

Pursue measurable outcomes while considering the people and long-term consequences behind the business metrics.

Curious to See More?

See all projects and case studies HERE.